Shipping Information
Order Confirmation: Once payment is successful, you’ll receive an email confirmation detailing your order and estimated ship date.
Picking & Quality Check: Within 1–2 business days, our team selects your coffee and inspects freshness, weight, and package integrity.
Packing Preparation: Approved items are sealed in protective packaging with freshness liners to preserve aroma and quality during transit.
Order Processing
One-Off Orders: We partner with leading couriers to dispatch within 2 business days. Choose “Express” or “Standard” at checkout.
Subscription Orders: Quarterly subscriptions ship on the 5th of each month (or 30 days after your first dispatch). To change your ship date, notify us via “My Account” at least 5 days in advance.
Auto-Renewal Alerts: You’ll receive email and SMS reminders 7 days before the end of your subscription cycle to renew or cancel.
Shipping Schedule
Domestic Shipping: Major metro areas: 3–5 business days; secondary or remote regions: 5–7 business days.
International Shipping: Depending on customs clearance and local carriers, typically 7–14 business days; subject to public holiday delays.
Delay Alerts: In case of weather or peak-season delays, we’ll notify you by email with a revised delivery estimate.
Delivery Timeframe
Eco-Friendly Materials: Outer cartons are recyclable corrugated board; inner cushioning uses bubble wrap or biodegradable pads to balance protection and sustainability.
Freshness Seal: Beans and drip bags are airtight in high-barrier pouches to block oxygen and moisture, preserving full flavor.
Shock Resistance: Fragile or oversized items receive extra corner protectors or air-column bags to safeguard against transit jolts.
Packaging & Care
Tracking Details: On ship day, you’ll receive an email with courier name and tracking number. View live status anytime under “My Account > Order Details.”
SMS/WeChat Alerts: Link your mobile or WeChat to receive real-time shipment notifications.
Issue Resolution: If your package is lost or status hasn’t updated for 5+ business days, contact support— we’ll investigate and resolve promptly.