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• Q:Will my coffee subscription renew automatically? Can I cancel if needed?
  A: Yes – our coffee subscriptions auto-renew by default to ensure you never miss a delivery. However, you’re always in control. You can cancel anytime through your online account settings, no questions asked. We’ll also send you a reminder email 3 days before each billing/shipping cycle, so there are no surprises coming your way.

  Q:Can I pause or skip a delivery?
  A: Absolutely. We know life gets busy, so you can pause or skip any upcoming delivery in your subscription. Just make sure to do so at least 3 days before your next scheduled shipment, and you won’t be charged for that cycle. This flexibility lets you adjust your coffee deliveries to match your needs, ensuring you only get coffee when you want it.

  Q:How often will I receive my coffee?
  A: You choose the delivery schedule that fits best with your coffee routine. We offer subscription plans every 2 weeks or monthly – it’s up to you. Whether you prefer a bi-weekly refill or a monthly top-up, we’ll roast and ship your coffee on that schedule so you always have fresh beans when you need them.

  Q:Will I be notified before each shipment?
  A: Yes, for sure. We value transparency and will send you an email notice 3 days before each billing date and shipment. This heads-up gives you time to make any last-minute changes – like skipping a delivery or updating your order – before we roast and send out your coffee. It’s all part of making our service reliable and customer-friendly.

  Q:What if I signed up for a 3-month or 6-month plan and need to cancel early?
  A: Our multi-month plans come with special discounts as a reward for your commitment. If you decide to end a 3-month or 6-month prepaid plan early, we will adjust the pricing to be fair. In practice, that means we’ll charge you the difference between the discounted price and the standard price for the coffee you received. This way, you only pay for what you got at the regular rate, since the extra savings apply only if you complete the full plan.

Q:When do you ship out the coffee?
A: We have a dependable shipping schedule to keep your coffee routine on track. We ship orders three times a month – on the 1st, 10th, and 20th of each month. Your subscription will be assigned to the nearest of these dates after you sign up (based on when you started your plan). This means your coffee will roast and leave with the next batch on one of those dates, so you know exactly when to expect each delivery.

Q: How long does it take to dispatch my order?
A: Once a scheduled shipping day arrives, we move fast to get your coffee on its way. Orders are processed, freshly packed, and shipped out within 72 hours (3 days) of the designated shipping date. This ensures your beans are as fresh as possible when they depart our roastery. You can trust that after your billing date and shipment notification, your package will be in transit within just a couple of days.

Q:Do you accept returns or offer refunds if I change my mind?
A: Because we deliver the freshest coffee made just for you, we generally cannot accept returns on shipped orders. (Coffee is perishable, and we want every bag to arrive at peak quality!) However, if your order hasn’t shipped yet, you may cancel it for a full refund – no problem at all. And of course, if we made an error or there’s an issue on our end (such as a wrong item sent), we will absolutely make it right with you, either through a replacement or a refund as appropriate.

Q:What if my coffee arrives damaged or I receive the wrong order?
A: We’re so sorry if that happens, and we’ll fix it right away. If your package arrives with any damage or if you received the incorrect item, please contact our support team within 48 hours of delivery. Just send us a quick message (and a photo of the issue, if possible) and we’ll arrange a prompt replacement or refund for you. We pride ourselves on quality and want you to enjoy every cup of our coffee, so you can count on us to address any problems with care and urgency.